1A Acclaim Carpet Cleaners (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our services, website, or team.
1. What We Collect
We may collect the following information:
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Your name, address, and contact details
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Details of services requested or provided
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Payment information (where applicable)
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Website usage data (e.g. IP address, device type, browser)
2. How We Use Your Information
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To respond to enquiries and provide quotes
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To arrange appointments and deliver our services
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To manage invoices, payments, and customer accounts
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To send service updates or customer follow-ups
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To improve our website and services
3. Legal Basis for Processing
We process your data under one or more of the following bases:
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Contractual obligation (to provide services)
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Legitimate interests (e.g. customer service)
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Consent (e.g. marketing emails, which are optional)
4. Data Sharing
We do not sell your data. We only share your information with:
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Payment processors or IT systems necessary to deliver services
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Legal or regulatory bodies if required by law
5. Retention
We keep personal data only as long as necessary for the purposes described. Most customer data is retained for 7 years for tax and legal compliance.
6. Your Rights
You can:
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Request access to your personal data
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Request correction or deletion
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Withdraw consent for marketing at any time
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Lodge a complaint with the ICO (Information Commissioner’s Office)
7. Cookies
Our website may use cookies to improve user experience and analyse traffic. You can disable cookies via your browser settings.
8. Contact
To contact us about this policy or your data:
Email: info@1aacclaim.co.uk
Phone: 01403 783352